Return Policy
Thank you for shopping with https://sherazishopingcenter.online .We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, our return policy makes it easy to return or exchange your items. Please review the details below.
Eligibility for Returns
Items must be returned within 30 days from the date of delivery.
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Certain items, such as perishable goods, custom products, and personal care items, are not eligible for return. Please check the product description for specific return eligibility.
Return Process
Initiate a Return:
Contact our customer service team at sherazionlineshopingcenter@gmail.com or +92 347 5142462 to initiate a return. Provide your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Authorization:
Our customer service team will provide you with a return authorization number and detailed instructions on how to return your item(s).
Ship Your Return:
Pack the item(s) securely in the original packaging, if possible. Include your return authorization number inside the package.
Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.
Refunds
We will process your refund once we receive your returned item(s) and confirm they meet the eligibility criteria.
Refunds will be issued using the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement.
Shipping charges are non-refundable unless the return is due to our error (e.g., you received a damaged or incorrect item).
Exchanges
If you wish to exchange an item for a different size, color, or product, please initiate a return for the original item and place a new order for the desired item.
We will process the return and issue a refund as described above.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at info@sherazishopingcenter.online or +92 347 5142462 .
